FAQ:
ACCOUNT MANAGEMENT:
How do I register for a AllForDrones account?
Enter your email address, username, password and password again.
Make sure that your email is valid and you choose a password you can remember
How do I retrieve a password?
Enter your registered email address and click “Forgot password?” next to the “LOGIN” button.
You will be sent an email with a link to retrieve your password. Only click this link once.
How do I change my password?
Enter current password, new password and retype new password, and click “SAVE” button.
How do I change the registered email address for my AllForDrones account?
If you want to change your email address, we recommend registering for another AllForDrones account with a new email address
SHOPPING GUIDE:
How do I register my AllForDrones Account?
2) Click the icon in the top right corner of the website and select “Register”.
3) Fill in your personal information and click on “Register”.
How do I place an order?
2).Proceed to Checkout.
3).Fill out the delivery details and payment details, then confirm your order.
4).Follow the directions provided to pay for the order.
ORDER INFORMATION:
How do I change items in my order?
How do I cancel my order?
You cannot cancel orders online once items have been shipped. Please contact our Customer Service Team online at [email protected]
Can I split my order?
Why did I receive two packages from different companies for one payment?
Why did I receive two refunds when I returned my products at the same time?
Do different companies have the same warranty policy?
PAYMENT:
How can I pay for my order?
- Credit Cards
- MasterCard
- Visa
- Paypal
- 2checkout
When will I be charged for my order?
If you pay by credit card or debit card, we will receive temporary authorization to charge your card once you have completed the payment process. We will charge you when we ship out your order or when your temporary authorization ends, whichever comes first. Temporary authorization periods for different countries and payment methods are listed below:
Visa and MasterCard:
USA, Canada, Puerto Rico, South Korea, Hong Kong, Macau, Singapore, Indonesia, and United Arab Emirates — 28 days
Japan, Taiwan, Australia, New Zealand, and Europe — 26 days
Maestro:
Canada, Puerto Rico, South Korea, Hong Kong, Macau, Singapore, Indonesia, and United Arab Emirates – 28 days
Japan, Taiwan, Australia, New Zealand, and EU — 26 days
JCB:
USA, Canada, Puerto Rico, South Korea, Hong Kong, Macau, Singapore, Indonesia, United Arab Emirates, Japan, Taiwan, Australia, New Zealand, and EU — 28 days
American Express, Diners Club International:
Canada, Puerto Rico, Japan, Taiwan, Singapore, Indonesia, Australia, New Zealand, and EU — 28 days
If you pay using an online payment service such as PayPal, Giropay, iDeal, or SOFORT, we will charge the order amount as soon as you have completed the payment, as these services do not support deferred payment.
I have paid for the order, why is my order status still pending?
What can I do if the payment for my order is declined?
If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined.
To help ensure your order is not declined when placing a new order we suggest checking the following:
1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct, e.g. the expiry date and your billing address.
3) Enter the correct security code – that’s the three digit number on the backside of your card.
4) Your card issuer may have declined your payment. As they don’t tell us the reason for this, it’s best to check with them.
If you have checked all of the above, try paying with another card or with another form of payment.
Will there by any customs or duty fees?
Our shipping will cover shipping to most countries however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information. We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
Taxes and duties are calculated per your shipping country.
How do I track my order?
The tracking number will be sent to your email when your order has been shipped. Please note that some countries do not return tracking information but rest assured your order is on its way.
When does the package ship?
Orders are processed for shipment within 3-5 business days (Monday-Friday excluding holidays).
Whoops.. I gave you the wrong address, can I change?
All good, email us ASAP (like seriously) at [email protected] we’ll do our best to update this before your order is shipped! If you’re too late and your order has already been shipped, we can’t change the address or redirect the parcel. In this case, we’re not able to send you another one so it’s best to contact the postal service.